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Privacy Policy

Last Updated: August 15, 2025

Knox Chat ("we", "us", "our", or "Company") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy has been developed to inform you about our policies regarding the collection, use, and disclosure of personal data, and your choices regarding this information. Terms used in this Privacy Policy but not defined herein have the meanings given to them in our Terms of Service.

This Privacy Policy applies to all personal data collected through any written, electronic, or oral communications when you:

  • Visit our website located at https://knox.chat and all corresponding webpages and websites linked to this Privacy Policy;
  • Interact with applications on third-party websites and services, if those applications include links to this Privacy Policy;
  • Use our Service.

Please read our Terms of Service and this Privacy Policy carefully before using our website and Service. By using the website or Service, you agree to the collection and use of your personal data in accordance with this Privacy Policy and our Terms of Service. If you are not comfortable with any part of this Privacy Policy or our Terms of Service, you should not use or access our website or Service.

We may modify this Privacy Policy at any time without prior notice, and changes may apply to any personal data we already hold about you as well as any new personal data collected after the Privacy Policy is modified. If we make changes, the revised Privacy Policy will be posted on our website with the last revision date included at the top of the page. If we make any material changes to how we collect, use, or disclose users' personal data, or that affect users' rights under this Privacy Policy, we will provide advance notice to individuals who have created accounts ("Users") via email. Users are responsible for ensuring we have a current, active, and deliverable email address to contact them. Your continued use or re-access of the website or Service after posting or notice of the revised Privacy Policy means that you accept and agree to the changes. You should check this page from time to time to stay aware of any changes, as they are binding on you.

We may also provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices of our Service. Such notices may supplement or clarify our privacy practices or may provide you with additional choices about how we process your personal data.

1. Collection of Personal Data​

We collect personal data when you use our website and Service. Personal data is any information relating to you, personally identifying you, or that could be used to identify you, including but not limited to: your username and email address. Any text or data you enter into the Service (excluding prompts you send to the Service, which are governed by Section 5 of the Terms of Service) ("Input") will also be collected by us if it contains personal data.

The types of personal data we may collect include but are not limited to: personal data you provide to us, automatically collected personal data about your use of our website or Service, and information from third parties (primarily GitHub login).

Personal Data You Voluntarily Provide to Us​

Personal data we collect from you may include:

  • Information you provide by filling in forms on our website or Service. This includes information provided at the time of registering and creating an account or thereafter, using our Service, and posting Input through the Service. We may also ask you for information when you report a problem with our website or Service.
  • Records and copies of your correspondence (including email addresses) if you contact us.
  • Your responses to surveys that we might ask you to complete for internal purposes.
  • Details of transactions you carry out through our website and of the fulfillment of your top-ups.
  • Your search queries on the website.

Automatically Collected Personal Data​

As you navigate and interact with our website or Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our website, including but not limited to traffic data, log files for understanding our Service performance, browser history, searches, information about the links you click, pages you view, and other communication data and resources that you access and use on the website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type, time zone settings, and other unique personal or online identifiers.
  • Information about your preferences, through the use of cookies to make your use of the website more efficient. For more information about cookies, see Cookies and Other Tracking Technologies.

Cookies and Other Tracking Technologies​

We may use cookies, embedded scripts, and other similar tracking technologies ("Tracking Technologies") to automatically collect additional personal data as you interact with the website and personalize your experience with our website. These technologies help us identify you, customize or personalize your experience, provide you with additional products or services, and analyze usage of our Service to make it more secure and useful to you.

Cookies​

Cookies are small web files that a website or its service provider transfers to your device's hard drive through your web browser that enables the website's or service provider's systems to recognize your browser and remember certain information. We use both first-party and third-party cookies for the following purposes: to make our website function properly, improve our website and Service, make logging into our website or Service easier (for example, by remembering your user ID), identify you when you return to our website, track your interactions with the website, enhance your experience with the website and Service, remember information you have already provided, collect information about your activities on third-party websites or other online services in order to provide content that matches your interests, and provide secure browsing experience during your use of our website. The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e., after you have finished browsing).

The following types of cookies are used on our website:

  • Strictly Necessary Cookies. These cookies are required as they enable you to use our website. For example, strictly necessary cookies allow you to access secure areas of our website. Without these cookies, certain elements of our website cannot be provided. These cookies do not collect information about you for marketing purposes. This category of cookies is essential to the working of our website and cannot be disabled.
  • Functional or Preference Cookies. We use functional cookies to remember your choices so that we can tailor our website to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your username or preferences on our website. We do not use functional cookies to target you for online marketing. Although these cookies can be disabled, this may result in less functionality when using our website.
  • Performance or Analytics Cookies. These cookies collect passive information about how you use our website, including webpages you visit and links you click. We use information collected by such cookies to improve and optimize our website and Service. We do not use these cookies to target you for online marketing.

Your browser may give you the ability to refuse certain or all browser cookies. You may also be able to remove cookies from your browser. You can exercise these choices by using the browser you are using to view the website to enable, disable, or delete cookies. Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website. Also, if you disable cookies, other parts of the website may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.

We may also use tracking technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, the IP address used to connect your device to the Internet, your browser type and version, operating system and platform, the average time spent on our website, pages viewed, links clicked, the time spent on particular pages, and other similar information.

2. How We Use Your Personal Data​

We use information we collect about you or that you provide to us, including any personal data:

  • To present our website and its contents to you.
  • To provide you with information, products, and services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account/top-ups, including expiration top-up notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our website or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third parties' goods and services that we think may be of interest to you. If you do not want us to use your information in this way, please let us know by sending us an email at the footer email address.

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, we must have a lawful basis for processing your personal data. The legal bases we rely on include:

  • Contract Performance: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
  • Legal Obligation: Processing necessary for compliance with a legal obligation.
  • Consent: Processing based on your freely given, specific, informed, and unambiguous consent.

4. Disclosure of Personal Data​

We may disclose aggregated information about our users, or information that does not identify any individual, without restriction.

We may disclose personal data that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Knox Chat's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Knox Chat about our website users is among the assets transferred.
  • For any other disclosure with your consent.

We may also disclose your personal data if we believe disclosure is necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with subpoenas, warrants, or other legal process; (c) to respond to requests from government authorities, including government authorities outside your country of residence; (d) to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; or (e) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Knox Chat, our customers, or others. This includes exchanging information with other websites and organizations for the purposes of fraud protection and credit risk reduction.

5. International Data Transfers​

When you access our website or Service, your personal data may be transferred to our servers on Amazon Web Services (AWS) N. Virginia (us-east-1), or to other countries outside the United States. This may be a direct transfer of personal data you provide to us, or a transfer made by us or third parties. When information is transferred outside the United States, we ensure it is adequately protected legally by relying on: (1) adequacy decisions made by the European Commission under Article 45 of the EU General Data Protection Regulation (GDPR), where they recognize that countries outside the EEA provide an adequate level of data protection, and (2) Standard Contractual Clauses approved by the European Commission under Article 46 of the GDPR, which allow websites within the EEA to transfer data outside the EEA.

6. Data Retention​

We are bound by applicable information retention laws and will retain your information for as long as reasonably necessary to comply with our business and legal obligations and meet regulatory and compliance requirements. When personal data we collect is no longer needed by us, we and our service providers will follow procedures to destroy, delete, erase, or convert it to anonymous form as permitted or required by applicable law.

7. Your Choices About Personal Data​

We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:

Opting Out of Marketing and Advertising Communications​

If we have sent you a promotional email, you may opt out of receiving such emails by clicking on the unsubscribe link provided in such emails. This opt-out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience, or other transactions.

Accessing and Correcting Your Personal Data​

You may review and change your personal data by sending us an email. You may also be able to access and update your personal data by logging in to the website and visiting your account profile page.

We cannot delete your personal data except by deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We can only delete your personal data by deleting your user account. Once you delete your user account, you will not be able to recover it. If you want to delete your user account, please contact us via email.

Data Accuracy​

We take reasonable steps to ensure that personal data we process remains accurate and up-to-date. However, it is your responsibility to update any changes. You may review and change your personal data by logging in to the website and visiting your account profile page. You may also send us an email to request access to, correct, or delete any personal data that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you no longer want to use our Service, or no longer want your personal data to be processed, you may request deletion of your account and information in your account by sending us an email, subject to certain limitations. Once you submit a request, we will send an email to the email address associated with your account asking you to confirm the deletion request. Once you confirm your request to delete your account and data, your account will be inaccessible during the time we process your request. This process cannot be canceled, revoked, withdrawn, or reversed once you confirm the request. When your account is deleted, all related personal data will be deleted unless we need to retain it for regulatory and compliance purposes or out of legal or business necessity.

8. Your Rights Regarding Personal Data​

Depending on where you live and the laws applicable to your country of residence, you may have certain rights with respect to your personal data as described here. While we strive to prioritize the protection of personal data and comply with all applicable laws, we may decline your request if we have a legitimate reason to do so.

To exercise your rights, you or your authorized agent may submit a request via email. We may first require additional information to verify your identity before processing your request.

  • Right to Know. You have the right to know about personal data that Knox Chat processes about you, including the categories of personal data, the categories of sources from which it was collected, the business or commercial purpose for collection, and the categories of third parties to whom we disclose it.
  • Access and Data Portability. You have the right to request a copy of personal data we process about you, subject to certain exceptions and conditions. In some cases, you may also have the right to export your information.
  • Deletion. You have the right to request that we delete personal data collected from you during your use of our Service, subject to certain exceptions.
  • Correction. You have the right to request that we correct inaccurate personal data we maintain about you, subject to certain exceptions.
  • Object. You have the right to object to the processing of your personal data, subject to certain exceptions.
  • Restrict. You have the right to restrict our processing of personal data in certain circumstances.
  • Withdraw Consent. Where our processing of your personal data is based on your consent, you have the right to withdraw consent, though such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
  • Sale and Targeted Marketing of Our Products and Services. We do not "sell" your personal data as that term is defined under applicable privacy laws and regulations.

9. Data Security​

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. All personal data you provide to us is stored on secure servers behind firewalls.

The safety of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. You should not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

10. Third-Party Platform and Service Integrations​

The website may link to, rely on, and integrate with websites, applications, interfaces, services, and platforms operated by other websites, including third-party services. We are not responsible for the privacy practices of such websites, applications, interfaces, services, and platforms operated by third parties that are linked to, relied upon, and/or integrated with the website, nor are we responsible for the privacy practices of third-party advertising websites. Once you leave this website via a link or access a third-party service, you should check the applicable privacy policy to determine how the relevant website handles personal data they may collect about you, among other matters. This Privacy Policy applies only to information collected by Knox Chat.

11. Children's Privacy​

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are under 13, do not use or provide any information on our website or Service. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

12. California Privacy Rights​

If you are a California resident, California law may provide you with additional rights regarding our use of your personal data. California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights including:

  • The right to know what personal data we collect, use, disclose, and sell
  • The right to delete personal data we have collected from you
  • The right to opt-out of the sale of personal data
  • The right to non-discrimination for exercising your CCPA rights

We do not sell personal data as defined by the CCPA. For more information about your rights or to submit a request, please contact us using the information provided in the Contact section.

13. European Privacy Rights​

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable laws:

  • Right of Access: You have the right to obtain confirmation of whether we process personal data about you and to receive information about such processing.
  • Right to Rectification: You have the right to have inaccurate personal data corrected.
  • Right to Erasure: You have the right to have your personal data deleted in certain circumstances.
  • Right to Restrict Processing: You have the right to restrict our processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  • Right to Object: You have the right to object to our processing of your personal data for certain purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the information provided in the Contact section. We may need to verify your identity before processing your request.

14. Governing Law​

All disputes arising from this Privacy Policy or related to the purchase, registration, or use of any Knox Chat products or services shall be governed by the laws of the jurisdiction in which Knox Chat is incorporated, regardless of where you access the website or Service and without regard to any conflict of law principles.

15. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on this page and update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

16. Contact Information​

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the email address: support@knox.chat

17. Additional Disclosures for Specific Jurisdictions​

Categories of Personal Data​

We collect the following categories of personal data as described above:

  • Identifiers: Such as your username, email address, IP address, and other device identifiers
  • Commercial Information: Such as records of your transactions
  • Internet or Network Activity Information: Such as how you interact with our Service
  • Communication Information: Such as contact information when you email us
  • Geolocation Data: Such as the general area from which your device accesses our Service based on IP address or precise location information you choose to provide
  • Account Credentials: Your login information

Use of Personal Data​

We use this information for the following purposes as described above:

  • Service Provision: To provide, analyze, and maintain our Service. Legal basis: performance of contract with you.
  • Service Improvement: To improve and develop our Service and conduct research. Legal basis: legitimate interests.
  • Communications: To communicate with you, including sending information about our Service and activities. Legal basis: your consent.
  • Security and Fraud Prevention: To prevent fraud, illegal activity, or misuse of our Service and to protect the security of our systems and Service. Legal basis: legitimate interests and legal obligations.
  • Legal Compliance: To comply with legal obligations and protect the rights, privacy, safety, or property of our users, Knox Chat, or third parties. Legal basis: legitimate interests and legal obligations.

Disclosure of Personal Data​

We may disclose this information in the following circumstances as described above:

  • To vendors, service providers, and affiliates for processing according to our instructions
  • To government authorities or other third parties for legal reasons described above
  • To parties involved in website transactions
  • To other users and third parties with whom you interact or share information